Legal
Privacy Policy
Last updated: June 2026
At Casa Palmira we value and protect your personal information. This Privacy Policy explains how we collect, use and protect the data you provide, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).
1. Data controller
Residencia Geriátrica Casa Palmira, located at Independencia #8, Centro, Cuernavaca, Morelos, Mexico, is responsible for the processing of your personal data. For any matter related to this policy, contact us at [email protected] or at +52 777 476 8622.
2. Personal data we collect
We may collect: name, phone number and contact details, as well as the age and information about the health condition of the older adult that you provide through our admissions form, WhatsApp, email or phone.
3. Sensitive personal data
Information about health status is sensitive personal data. By providing it voluntarily, you give your express consent for us to process it solely to assess the older adult's care needs and to provide appropriate care. We handle this data with strict security and confidentiality measures.
4. Purposes of processing
We use your data to: respond to your information and admission requests, contact you, assess care needs, schedule visits and follow up on your request. As a secondary purpose, we may send you information about our services; if you prefer not to receive it, you can let us know at any time.
5. Data transfers
We do not transfer your personal data to third parties without your consent, except in the cases provided for in Article 37 of the LFPDPPP (for example, when required by a competent authority).
6. Cookies and analytics
Our website uses cookies and analytics tools such as Google Analytics and Google Tag Manager to measure site usage and improve your experience. You can disable cookies in your browser settings, although some features may be affected.
7. Your ARCO rights
You have the right to Access, Rectify, Cancel or Object to the processing of your personal data (ARCO rights), as well as to withdraw your consent. To exercise them, send your request to [email protected], stating your name and the right you wish to exercise.
8. Changes to this policy
We reserve the right to update this Privacy Policy. Any changes will be posted on this page.